We took out engage as it ticked boxes that other companies couldn’t offer - mostly around the live temperature test of engagement which was incredibly important to us.
We had also ditched our appraisals, so it made sense to have an alternative way of managing performance.
A few months in and we realised that actually it was far a more powerful tool - the people team could use the data to spot potential flight risks.
We learnt that we could…
We have been using Engage for 6 months and have over 300 active users.
We have struggled with traditional appraisals which in reality had become a single event and provided limited value. Engage has transformed the process providing a structured approach and introducing monthly 121.
It has provided an environment that helps build relationships between managers and their staff.
It is starting to have real impact and has also highlighted…
Engage has encouraged and enabled our (techier) managers to address their team’s emotional wellbeing better.
Engage has encouraged all managers to focus on progress and development, rather than the person’s task list.
Every person has been given the tools to make the company aware of how they feel.
More people have had their 1-2-1 this month, than any month in our history!
For me engage is the sort of technology that is needed in today’s modern workplace.
Being responsible for the Customer Experience and Service Desk across multiple sites can be a challenge and one of the many benefits of Engage for me is being able to track morale.
If there is a challenge in a team or at a particular site I can address this quickly, ensuring it doesn’t impact productivity or most importantly our customers.
Engage is simple to use, it…
We adopted Engage in November 2018.
From our staff surveys the biggest issue raised was a lack of 2 way communication with team leaders about individuals roles.
We were introduced to Engage who presented their vision on how 121’s and interaction with your leaders should look like.
Since we adopted Engage we have seen several staff identify training needs and gain clarity in what they are expected to do and how.
The ability for the manager to…
Meet Megan! Head of Customer Engagement and Marketing
Leaving university with a degree in Psychology, I had already focused on the effect of Stress on employees as part of my dissertation, so I immediately wanted to work in a business environment that cared about its people.
I joined Chess in June 2015 and straight away knew the culture was something I wanted to be a part of. Working in roles all over Chess, including Customer Service, Escalations,…
What an adventure; here is our Microsoft Inspire 2019 Top 5!
The crowds outside the T Mobile stadium at 7.30am this morning left you in no doubt we were in for something special and Satya Nadella did not disappoint.
I was lucky enough to have reserved seating in the IAMCP and WIT area so got a great view of the show ( and it was a spectacular show) began.
The videos, the dancers, the sign language, the music and the stories all laid way for the crowds to rise and welcome surely the most popular CEO in the…
Thursday morning, off for the last time to Mandalay Bay hotel. I was feeling very fresh as I hadn’t gone to the Queen concert the night before, however when I saw the pictures the WIT gang sent me I did feel like I was missing out.
My favourite was this one of Estelle Jackson, Head of Diversity and Inclusion at Poly, we had some really good laughs together this week and I learnt so much from her about 'inclusion'.
I head straight to the UK Area…